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Training and online user guide for the PMHC MDS

The PMHC MDS offers various options for users to learn how to navigate and use the PMHC MDS.

  1. Online User Guide
  2. Online group training sessions
  3. Video training library

Online User Guide

The Online User Guide is regularly updated to reflect each update release and outlines step by step instructions for each role within the PMHC MDS.

Online group training

Online group training sessions are currently hosted by the PMHC Helpdesk between 10am - 6pm AEST/AEDT.

Access to the PMHC MDS is based around roles, and therefore online group training sessions have been designed for a role. The following provides a summary of each of the roles that we currently provide training for:

Training Role / Tasks Training Duration
User Management A user with the User Management role for an organisation can manage user accounts for that organisation 30 minutes
Upload A user with the Upload role can upload data to the associated organisation 30 minutes
Data Entry A user with the Data Entry role can enter client data and practitioners from the associated organisation 60 minutes
PHN Overview A user with various roles at at the PHN and associated Provider Organisations 60 minutes

Unsure which role you have? More information can be found at

Online training sessions are held through an online GoToMeeting session by request. Each session will be limited to approx. 25 users and can have a combination of staff from one Provider Organisation, or various Provider Organisation users from around Australia.

To book in for an online training session please email with your preferred training session role type and date/time. A GoToMeeting link will be sent to you via a calendar invitation.

Please note: Users who do not yet have an active login to the PMHC MDS can still attend our training sessions. It would be very beneficial to organise access prior to the training session, as this will then enable users to login and commence using the PMHC MDS straight after the training session concludes. (More information on obtaining a login can be viewed in Step 4 above, or on the PMHC MDS FAQS which can be found at

Video Training library

The following video training modules are available:


We are continually trying to improve the user experience and greatly appreciate your questions, feedback and suggestions. Please don’t hesitate to contact us on

PMHC MDS Helpdesk open hours are from 10am - 6pm AEST/AEDT.